Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, services, and SMS messaging programs operated by Fairway Freight (“we,” “us,” “our”), including shipmyclubs.com and the Clubhouse member portal. By using our services or opting in to receive text messages from us, you agree to these Terms.

1. Service Description

Fairway Freight provides golf club shipping services for individuals and partner private country clubs. Our services include shipment booking, carrier label generation, pickup scheduling, real-time tracking, member billing, and customer support. We use multiple major carriers (FedEx, UPS) to fulfill deliveries.

2. Account Eligibility

You must be at least 18 years old to use our services. By creating an account or booking a shipment, you represent that you meet this age requirement and that the information you provide is accurate and complete.

3. Booking and Shipping

Shipping rates are quoted at booking and reflect carrier estimates plus our service fee. We reserve the right to decline shipments that violate carrier policies or applicable law. Delivery time estimates are not guarantees; actual delivery is subject to carrier availability and transit conditions.

You agree not to ship items prohibited by carriers or law, including but not limited to: hazardous materials, perishable goods, illegal substances, firearms (without proper licensing), or any item exceeding stated bag size and weight limits.

3.1 Bag Size & Weight Limits; Adjustment Charges

Each shipment is quoted for a specific bag tier and must stay within that tier’s limits: Standard — up to 42 lb and 49 × 13 × 13 in; XL — up to 56 lb and 54 × 13 × 13 in. Carriers independently weigh and measure every package and bill by the greater of actual or dimensional weight.

If the carrier determines that a shipment exceeds the limits of the tier you booked — by weight, by linear dimensions, or by dimensional weight — you authorize Fairway Freight to bill a size adjustment to the payment method on file without further authorization. The adjustment equals the difference between the rate you paid and the correct rate for the measured size and weight (for example, an upgrade from Standard to XL), plus any carrier size, weight, or dimensional surcharge passed through to us, plus a size-adjustment service fee (currently $25 per shipment). We will email you an itemized notice showing the measured dimensions and weight and each component of the charge.

If a size adjustment cannot be completed on your payment method, we will send a secure payment link, and the shipment carries a balance due until it is paid. You may dispute an adjustment by writing to team@shipmyclubs.com within 15 days of the notice; you remain responsible for the amount the carrier charges us for the actual size and weight of your shipment.

4. Payment

Payment is due at the time of booking unless your account is on a monthly statement billing arrangement (available to partner Clubhouse organizations). For credit card payments, we use Stripe to securely process transactions and to store a reusable, tokenized payment credential on Stripe’s systems; we do not store full card numbers on our own servers. Refunds for voided shipments are processed per our refund policy.

By booking a shipment, you authorize Fairway Freight and its payment processor (Stripe) to charge your payment method for the booked shipment and, on an off-session basis (without you re-entering your card), for any post-shipment adjustments described in these Terms — including size, weight, or dimensional corrections (Section 3.1), address or reroute corrections, return-shipment charges you request, and additional charges passed through from the carrier. We will notify you of any such charge with an itemized breakdown. This authorization remains in effect while you have an active shipment or an outstanding balance with us, and may be revoked in writing once no balance is outstanding.

You acknowledge that the charges described above are stored-credential, merchant-initiated transactions: when you book, your card is securely saved with our payment processor (Stripe), and you agree that we may initiate the charges described in these Terms without you re-entering your card or being present. The amount of a size adjustment is determined by the formula in Section 3.1 (the rate difference for the carrier-measured size, plus the carrier’s pass-through surcharge, plus the size-adjustment service fee). We retain a record of this authorization and of each charge, and will provide it to your card issuer or bank if you ask them to review a charge.

5. Mobile Messaging Program

Fairway Freight operates a transactional and informational SMS / text messaging program (“Messaging Program”) to keep customers informed about their shipments. By opting in, you agree to the following terms specific to the Messaging Program:

5.1 Program Description

The Messaging Program sends text messages related to your shipment lifecycle, including:

• Booking Confirmation — sent immediately after you book a shipment, confirming pickup details
• Pickup Confirmation — sent when the carrier picks up your clubs
• In Transit — sent during transit to confirm progress and estimated delivery
• Delivery Confirmation — sent when your clubs are delivered
• Review Request — sent 24–48 hours after delivery, asking for your feedback

Typical message frequency is 4–5 messages per shipment lifecycle. You will not receive SMS for shipments you did not book.

5.2 Opt-In Process

To receive SMS messages, you must explicitly opt in by checking the “Send me text updates” checkbox when booking a shipment on shipmyclubs.com or through the Clubhouse member portal. The checkbox is unchecked by default. By checking it, you provide express consent under the Telephone Consumer Protection Act (TCPA) for Fairway Freight to send you transactional and informational text messages at the mobile number you provide.

Authorized partner clubs may opt in members on their behalf only with prior member consent, recorded in their internal systems. We provide an audit-ready opt-in field on the roster import form for this purpose.

5.3 Opt-Out

You may opt out of the Messaging Program at any time by replying STOP (or UNSUBSCRIBE, END, QUIT, or CANCEL) to any message you receive from us. Upon receiving your opt-out, we will:

• Send a single confirmation reply acknowledging the opt-out
• Immediately cease sending you SMS messages from the Messaging Program
• Preserve your opt-out record permanently in our audit log

5.4 Help and Support

For help, reply HELP to any of our messages or contact us at team@shipmyclubs.com or (918) 900-2572.

5.5 Carrier Charges

Standard message and data rates may apply, depending on your mobile carrier and plan. Fairway Freight is not responsible for these charges. Contact your wireless carrier for details.

5.6 Carrier and Service Limitations

We support major US wireless carriers including AT&T, Verizon, T-Mobile, US Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages. Our Messaging Program is intended for use within the United States only.

5.7 Privacy

Your mobile number, opt-in records, and message-related data are handled in accordance with our Privacy Policy. As stated there: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are excluded from any category of information that may be shared with third parties.

6. Limitation of Liability

To the maximum extent permitted by law, Fairway Freight is not liable for indirect, incidental, special, consequential, or punitive damages arising out of your use of our services. Our total liability for any claim is limited to the shipping fees you paid for the affected shipment. Carrier liability for lost or damaged items is governed by the carrier’s own terms; we facilitate claims against the carrier on your behalf where applicable.

7. International Shipments

These additional terms apply to all international and cross-border shipments (for example, shipments between the United States and Canada) and supplement the terms above. Where they conflict, these international terms control for international shipments.

7.1 Our Role — We Arrange Shipping; We Are Not the Carrier

For international shipments, Fairway Freight acts solely as a non-asset-based intermediary that arranges transportation, customs clearance, and delivery by independent third-party carriers (such as FedEx). Fairway Freight is not a carrier, freight forwarder of record, customs broker, or insurer, does not take possession of your shipment, and never takes title to the goods. All transportation and customs clearance are performed by the carrier under the carrier’s own terms. Your remedy for loss, damage, or delay of the goods is first against the carrier; our responsibility is limited to arranging the service with reasonable care and is capped as described below.

7.2 No Guaranteed Delivery Time

International transit and customs times are estimates only and depend on the carrier and government authorities. No on-time, guaranteed-delivery-date, or money-back transit guarantee applies to international shipments. If timing is critical, please do not rely on the service.

7.3 Customs, Duties & Taxes (Delivered Duty Unpaid)

All international shipments are sent Delivered Duty Unpaid (DDU). The customer and recipient are solely responsible for all import duties, taxes (including GST, HST, PST, or other value-added tax), tariffs, customs fees, brokerage, disbursement, and storage charges, and will reimburse Fairway Freight or the carrier on demand for any such amount advanced. We make no representation or guarantee about duty-free treatment, tariff classification, tax outcome, or clearance. We are not responsible for any customs or government action — including inspection, hold, delay, additional assessment, penalty, seizure, forfeiture, return, or abandonment — or for a recipient’s failure to pay any charge; all such events are at the customer’s risk and cost.

7.4 Required Documents

For every international shipment you must print and attach both the shipping label and the commercial invoice we provide. The commercial invoice must travel with the package (a copy in a pouch on the outside and a copy inside). A shipment tendered without the required commercial invoice may be held, returned, abandoned, or seized at your sole risk and cost, and is excluded from all claims and Protection Plan benefits. International shipments may not be locked, as customs authorities require the ability to inspect.

7.5 Prohibited Items; Your Responsibility

You must ship only lawfully owned, properly packaged used golf clubs and golf equipment, and nothing prohibited or restricted for export from the United States, for import into the destination country, or by the carrier. You represent that all customs information you provide is complete, accurate, and truthful, that you are authorized to export the goods, and that you comply with all applicable U.S. export-control and economic-sanctions laws and destination-country import laws. Shipping a prohibited or restricted item, or providing a false or inaccurate declaration, is your sole responsibility, voids all Protection Plan benefits, and makes you responsible for all resulting loss, delay, penalty, or seizure.

7.6 The Fairway Freight Protection Plan (Not Insurance)

The Protection Plan is an optional contractual remedy offered solely by Fairway Freight that sets the maximum amount recoverable from us for a covered loss. It is not insurance, not an insurance policy, and not the carrier’s or any third party’s insurance. If you do not purchase a higher tier, default protection is $500 per shipment; you may purchase coverage up to $7,500 per shipment at the prices shown at booking. Payout is the lowest of documented repair cost, depreciated (used) value, or replacement cost of used items, up to the tier you purchased, and is subject to the claims procedure and exclusions in these Terms. Not covered: the bag or case itself and its wheels, straps, handles, pockets, and zippers; cosmetic damage or normal wear of used clubs; pre-existing or concealed damage; damage caused by your packaging; loss or damage from customs or government action; prohibited items; shipments without the required commercial invoice; undeclared value; and any consequential loss.

7.7 Limitation of Liability for International Shipments

To the maximum extent permitted by law, Fairway Freight’s total liability for any claim relating to an international shipment — for loss, damage, delay, non-delivery, or any other cause, under any theory — is limited to the lowest of (a) the documented depreciated (used) value of the goods, (b) the Declared Value or Protection Plan tier you selected and paid for, (c) the amount Fairway Freight actually recovers from the carrier for that shipment, or (d) $100 where no Protection Plan tier was purchased. Fairway Freight is not liable for any indirect, incidental, consequential, special, or punitive damages, including lost or missed tee times, tournaments, rounds, or travel; rental or replacement equipment; greens, cart, or resort fees; or loss of use — even if advised of the possibility. Each international shipment is also subject to the carrier’s terms and to the governing international conventions (the Montreal or Warsaw Convention for air carriage) and the Carmack Amendment for any U.S. ground leg, which impose their own liability limits; our liability never exceeds the amount recoverable from the carrier.

7.8 Claims

Filing a claim in accordance with this section is a condition to any liability and to any Protection Plan payout. Note any visible damage with the carrier at delivery, and submit a written claim to team@shipmyclubs.com within 15 days of delivery for damage or missing contents, or within 30 days of the expected delivery date for non-delivery, with supporting photographs, the retained packaging, proof of used-item value, and the customs documents. Claims not timely and properly submitted are waived. Excluded are claims arising from prohibited items, your packaging, a missing commercial invoice, customs or government action, or any shipment for which a balance remains unpaid.

7.9 Force Majeure and Indemnification

Fairway Freight is excused from any delay or failure to perform caused by events beyond its reasonable control, including any act or failure of a carrier, customs or other government action, weather, natural disaster, labor disputes, war, terrorism, or border, route, utility, or communications disruption. You agree to defend, indemnify, and hold harmless Fairway Freight and its affiliates, officers, and agents from all claims, losses, fines, penalties, duties, taxes, customs assessments, third-party claims, and costs (including reasonable attorneys’ fees) arising out of your conduct or breach of these Terms, your declarations, prohibited or unlawful items, your packaging, charges you failed to pay, or your violation of any export, import, or sanctions law.

8. Dispute Resolution; Binding Arbitration; Class-Action & Jury Waiver

Please read this section carefully — it affects your legal rights and applies to all disputes between you and Fairway Freight. You and Fairway Freight agree to resolve any dispute arising out of or relating to our services or these Terms by final, binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and the Federal Arbitration Act, rather than in court — except that either party may instead bring an individual claim in small-claims court. Disputes may be brought only in an individual capacity, and not as a plaintiff or member of any class, collective, consolidated, or representative proceeding, and you and Fairway Freight waive the right to a jury trial. You may opt out of this arbitration agreement by sending written notice to team@shipmyclubs.com within 30 days of first accepting these Terms. Fairway Freight will pay all arbitration filing and arbitrator fees beyond the equivalent of the applicable small-claims filing fee, and the arbitration may be conducted by phone or video, or in your home state, at your option. If the class-action waiver is held unenforceable as to a particular claim, the arbitration agreement is void only as to that claim.

9. Changes to Terms

We may update these Terms from time to time. Material changes (including changes affecting the Messaging Program) will be communicated to active users via email and posted on this page with an updated effective date. Continued use of our services after the effective date constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the State of Oklahoma, without regard to its conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Tulsa County, Oklahoma.

11. Contact

Questions about these Terms? Contact us at:

Fairway Freight
9854 N 145th E Ave
Owasso, OK 74055
Email: team@shipmyclubs.com
Phone: (918) 900-2572